If for any reason you are not happy with any of our garments or pocket bags purchased from www.joeandjohns.co.uk within 30 days from purchase, then please follow the steps below for a full refund or exchange.
The item(s) must be in the exact condition as received, not washed, not worn, labels/hang tags attached, and odour-free (make sure when trying an item on that you are not wearing a deodorant/body spray that will leave stains/fragrances). If it does not meet this criteria this policy will not apply.
- "SALE” ITEMS ARE NOT Eligible for return
Send all exchanges / returns to:
Joe & John’s
Eco Innovation Centre,
Peterscourt, City Road,
Please download our returns form below, fill out and send back to us with your items needed for return/exchange.
Upon receiving your item for exchange we will inspect the items and if it complies with our standard stated above we will then process the order and despatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size desired or colour being sold out or item not passing inspection, we will immediately notify you by email.
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card